These terms apply to all contracts concluded via klarcomply.com between KlarComply (Patrick de Kathen, sole trader, Malta) and its customers. They cover the software subscriptions (Starter for up to 10, Team for up to 20, Team Plus for up to 50 and Business for up to 100 employees; larger seat counts by separate agreement), the certificate course “AI Officer” and the certificate for individuals. For consumers, the withdrawal notice applies in addition.
The presentation of products is not a binding offer. By completing the payment process (Stripe) you make a binding offer; the contract is concluded upon our confirmation or provision of the product. If you enter into the contract as a business — in the exercise of your trade or independent profession — there is no statutory right of withdrawal, and no contractual right of withdrawal or rescission is granted. The statutory right of withdrawal of consumers remains unaffected (see the withdrawal notice).
Subscription: The subscription gives you access to the company dashboard (AI inventory, documentation, evidence file, change notices), the online training for your employees within the seat count of your plan (Starter up to 10, Team up to 20, Team Plus up to 50, Business up to 100 people; larger seat counts by separate agreement) as well as certificates with a publicly verifiable ID and the annual recertification. Provision takes place immediately after payment is received. Certificate course: specialist course for independent study, a written expert check of your documents within five working days of request, 30 days of follow-up questions by email, advanced certificate. A subscription is not included in the course; the course qualifies a single person and does not replace the employee training in the subscription. Completion of the specialist course is a prerequisite for the expert check. No appointment is required. Compliance Kit: the template collection is provided free of charge; no fee is payable for it. All content is an aid for your own compliance documentation and does not constitute legal advice.
The contract begins when access is activated and has a minimum term of twelve months. You may cancel up to the last day of the minimum term with effect from the end of that term. If you do not cancel, the contract continues for an indefinite period; no new minimum term arises. From that point you may cancel at any time with one month’s notice, without giving reasons. After the change to an indefinite term we bill monthly; where you previously paid annually, the monthly price applies from then on unless you expressly prepay for a further year. Amounts paid in advance for periods after the cancellation takes effect are refunded pro rata. Cancellation requires no particular form — in the dashboard under “Subscription & billing” or by email to kontakt@klarcomply.com; we confirm receipt and the end date in text form. Your documents before the contract ends: you may print your evidence file from the dashboard, or save it as a file, at any time; we point this out in the cancellation confirmation. The saved version remains yours after the contract ends. If your headcount permanently exceeds your plan’s seat count, we will contact you and move you to the appropriate plan by agreement; there is no retroactive charge. You may also change your plan yourself at any time in the dashboard under “Subscription & billing”; amounts already paid are credited pro rata against the following invoices, and the minimum term continues unchanged. After the contract ends, certificates already issued remain valid and publicly verifiable until their respective expiry date — we do not withdraw them; dashboard access ends. The right to terminate for good cause remains unaffected for both parties.
The prices stated at the time of ordering apply. Payment is processed via the payment provider Stripe. All prices stated are final prices. KlarComply is not registered for VAT in Malta; VAT is therefore neither charged nor shown. Should registration become necessary, we will inform you in advance in text form; the agreed price remains unchanged for the current billing period.
Price adjustment. The price agreed when the contract is concluded is fixed for the entire minimum term of twelve months. After that we may adjust it at most once in any twelve months. We announce an adjustment in text form at least two months before it takes effect, stating the previous price, the new price and the date from which it applies. Towards consumers, any increase is capped at 10 % of the price last in force per adjustment. You may terminate the contract with effect from that date up to the day before it takes effect; we point this right out expressly in the announcement. If you do not terminate, the new price is deemed agreed from the stated date. If our costs fall, we pass that on by the same standards.
Add-on modules. Add-on modules (for example the data protection module) require a running subscription and are billed in the payment cycle of the subscription (monthly or annually). They have their own minimum term of twelve months from booking; after that, the same cancellation rules apply as for the subscription. If the subscription ends, the add-on ends at the end of its already paid billing period; it does not continue without a subscription. If the add-on is cancelled within the minimum term, the fee remains owed until the end of that term. Training records issued for the add-on remain valid and verifiable after it ends, until their expiry date.
You receive a simple, non-transferable right to use the purchased templates internally within your company. Passing on, reselling or publishing the templates to third parties is not permitted.
KlarComply is liable without limitation for intent and gross negligence and under mandatory statutory provisions. For slight negligence we are liable only for breach of essential contractual obligations, limited to the foreseeable damage typical for the contract. The content does not replace individual legal review.
Maltese law applies, subject to the mandatory consumer-protection provisions of the consumer’s country of residence. Should any provision be invalid, the validity of the remaining provisions is unaffected. We are neither obliged nor willing to take part in dispute-resolution proceedings before a consumer arbitration body.